policy check

A validation step that confirms output, action, or data access complies with customer policy or product rules before the workflow continues.
The policy check blocked responses that lacked required disclosures.

forward deployed engineer

Aka FDE. An individual who helps an org get the most out of AI capabilities by rapidly converting discovered intelligence patterns into software. For AI tools, they identify where that org uses intelligence and delivers on the AI promise.

An FDE
(1) audits to see how to rebuild from the ground up around a particular product or AI;
(2) sets up evaluations to make sure the automation/AI-use will be at least as good as humans; and
(3) deploy that so the systems are real and stay good.

To do this, the FDE is at the intersection of communication, intelligence, product, engineering, and AI. They effectively apply diplomatic pragmatism, effectively selling what they are doing based on their ability to scrutinize and quickly identify, create, deliver, and articulate the value they deliver.
That forward deployed engineer (FDE) does what might have taken a team of 2-5 in the past. But at a fraction of what such a team would cost today. Which would be hard to do efficiently with a team much larger than that. With a solution that would have been impossible a few years ago. I guess that's why we brought them in.

eval harness

The test infrastructure used to run model or agent evaluations repeatedly against examples, expected behavior, tools, and scoring logic. FDEs add real failure cases from production.
The FDE added the customer's top failure cases to the eval harness.

operator

A sales operator. Any person in the spectrum of business growth role (e.g., from business development associate to president) who does not deliver client success directly, but instead is focused on growing the business of their firm (e.g., by finding and nurturing relationships with people whose needs they understand how to help). In this sense, the role is technically non-technical.
Alex is such an operator, they exceeded their sales growth goal for the sixth quarter in a row.

VPC integration

Connecting a deployment to customer or cloud network resources through a controlled virtual private cloud — typically needed when the agent must reach internal APIs not exposed to the internet.
VPC integration was needed so the agent could reach the internal API.

agentic application

An application where AI agents perform meaningful workflow steps through tools, context, and controls (not just generating text for a user to copy somewhere else).
The agentic application opened the right claim view and prepared the adjustment recommendation.