thin slice
The smallest end-to-end version of a workflow that proves the path from user input to useful output or action. Ship this before building the full thing.
The FDE shipped a thin slice before expanding to every claim type.
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203 approved definitions. Showing 21–40 of 203.
scoping spike
A short technical investigation used to reduce uncertainty before committing to a build plan or timeline.
The scoping spike proved the customer's API could support the workflow.
before-and-after workflow
A comparison of how work happened before the deployment and how it happens after — the clearest way to communicate value to non-technical stakeholders.
The before-and-after workflow made the ROI obvious to finance.
deployment narrative
The simple story that explains what was built, why it matters, who uses it, and what result it produced — for the sponsor, not the engineering team.
The FDE sharpened the deployment narrative before the sponsor presented it internally.
land and expand
A growth motion where a small, successful deployment creates trust and evidence for broader use across the customer account.
The deployment wedge supported a land and expand motion into adjacent workflows.
time-to-value
The time between starting the engagement and the customer seeing a useful, measurable result. FDEs optimize for this by launching one workflow instead of boiling the ocean.
The FDE optimized for time-to-value by launching one workflow instead of boiling the ocean.
workflow KPI
A metric tied to the performance of a specific workflow — cycle time, backlog, error rate, throughput, escalation rate. Should move when the deployment works.
The workflow KPI improved after the agent prefilled the review form.
business outcome
The customer result the deployment is meant to improve — stated in operational or financial terms. The thing FDEs tie every technical decision back to.
The business outcome was fewer missed renewals, not a better chat experience.
ROI model
A simple model tying deployment outcomes to business value — time saved, risk reduced, throughput, cost, revenue, or quality. Used to justify expansion, not to impress stakeholders.
The ROI model justified expanding the workflow to the second region.
success metric
A concrete measure used to judge whether the deployment is working: hours saved, cycle time, adoption, error reduction, or revenue impact. Agreed before launch, not invented after.
The success metric was time from ticket creation to first useful response.
source-of-truth dispute
A disagreement about which system or dataset is authoritative for a field or decision. Must be resolved before write-back — otherwise two systems diverge and nobody owns the reconciliation.
The source-of-truth dispute had to be resolved before write-back.
system of engagement
The interface where users interact with workflows, recommendations, and collaboration around work — the best place to embed an AI capability because users already live there.
The FDE embedded the assistant in the system of engagement users already opened daily.
system of action
A system where users or agents take operational actions — not just view information. The goal of most FDE deployments.
The claims platform became the system of action for approvals.
system of record
The authoritative system for a type of business data. Matters for write-back: the FDE needs to know which system wins when there's a conflict.
The CRM was the system of record for account status.
semantic layer
A layer that gives data business meaning through metrics, entities, relationships, definitions, and governed access — prevents the agent from guessing what terms mean.
The semantic layer stopped the agent from guessing what 'active account' meant.
ontology
A structured model of the customer's business objects, relationships, actions, permissions, and semantics — used by Palantir's AIP platform as the foundation for governed workflows.
The ontology let the workflow reason over assets, work orders, and maintenance events.
object-aware application
An application that understands customer domain objects, their relationships, permissions, lifecycle, and workflow actions — not just raw data.
The object-aware application treated every claim as a governed object with history.
domain object
A business entity meaningful to the customer — a claim, account, order, patient, asset, invoice, or case — that should anchor the workflow rather than a database row.
The claim became the domain object that anchored the workflow.
system owner
The person or team accountable for a source system, integration, or operational dependency. Usually the one who has to approve new API scopes.
The system owner had to approve the new API scope.
data owner
The customer person or team accountable for access, quality, meaning, and governance of a data source. Their approval is required before that data enters a deployment.
The data owner approved the policy corpus for retrieval.